If you book online and the lifts are not operational due to the following, you will receive a full refund or credit to another day. Does not apply to season pass holders.
- Lack of snow
- Adverse weather conditions preventing lifts from operating safely
- Road closures
- Government restrictions
- Compassionate grounds
We will not refund tickets should you be unable to make it to Ben Lomond on the day you booked your ticket if the above reasons are not met, but we will happily provide you a credit for another day or for the following season.